Cancellation Policy – Among Friends Salon

Among Friends
Salon Policies

New Appointment Policy

In order to book an appointment for any service, you must provide a valid card to save to your file*. This applies to new and existing clients. This is to protect against No Show appointments and last minute cancelations. When we reserve an appointment for you, it is customized to your needs, so, as you can imagine, last minute openings are hard to fill. Please review our cancelation policy.

Cancelation Policy

We understand that life happens, and sometimes plans change. Please contact us at least 24 hours prior to your appointment to cancel or reschedule. A cancelation fee equal to half of your scheduled service will apply for No-Shows or Cancellations/Reschedules without 24 hours notice. This fee must be paid before another appointment can be booked. If an appointment was to be paid for with a gift certificate on file the amount of the gift certificate will be forfeited towards the balance due. If you do not show up for an appointment, even once, you will be required to pre pay a non-refundable deposit for your next appointment.

Wedding Policy

We understand that there is risk involved when planning far ahead for weddings. We are in high demand, and we only schedule so many weddings per year, as we have a full in house schedule to balance out as well. We require a 30% absolutely non-refundable deposit to secure an appointment for your wedding day. We take great pride in our special event packages and we want to be able to deliver the best services for you and your party. This takes specific planning, trials, and products that are customized to your needs. We are not responsible for any outside reasons as to why a wedding may have to be changed or canceled. We require a signed contract between the stylist(s) and the wedding party, specifying the details, expectations, and payment schedule to be on file for quick access. This makes things much smoother on the big day, as all of the details are ironed out!

*Card info will be safely kept in our secure banking system and will be the method of charge for the cancellation fee. Card info is require to book your appointment.

Thank you all for your understanding and patronage.

Sincerely,

Among Friends Salon Staff

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